Betting should be a source of fun, not added stress. aq9991 believes every member should be able to set their own boundaries. Our responsible gaming tools and guides are here to give you that control.
Many people assume responsible betting simply means betting less — but that's not quite it. Responsible gaming means betting with awareness and intention: knowing your limits and staying within them. Whenever you bet on aq9991, we want every moment to be enjoyable — not a source of stress.
Betting is a form of entertainment. Set a betting budget the same way you would for a movie ticket or a meal out — and only wager what you can afford to lose without it affecting your life.
There are a few simple ways to tell if you're betting healthily. First, is betting entertainment for you, or does it feel like a source of income? Second, do you chase your losses by placing more bets after losing? Third, is betting affecting your family life, work, or studies?
If your answers point in the right direction, you're on the right track. If anything gives you pause, use the tools available on aq9991 or reach out to our support team.
Aq9991 is more than just a betting platform — it's a trusted entertainment companion for millions of people across Bangladesh. If even one member is harmed because of betting, that is a failure on our part. That's why we don't limit responsible gaming to a single page; we've embedded it into every level of the platform.
Keep in mind: Betting is never a solution to financial problems. Never place bets using borrowed money or funds set aside for essential expenses.
If any of the following apply to you, pause and reach out for support.
If any of these apply to you, reach out to aq9991 Support today — we're here to help.
Aq9991 offers several powerful tools to help you stay in control of your betting — completely free of charge.
Set a maximum daily, weekly, or monthly deposit amount. Decreasing your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Set a cap on how much you're willing to lose within a given period. Once you hit that limit, betting will automatically stop for that period.
Set a maximum duration for your betting session. You'll get an alert when time is up, and the session can be ended automatically if needed.
Take a betting break from 24 hours up to 30 days. You can still log in during this period, but placing bets will not be possible. Your account will reactivate automatically once the break ends.
Exclude yourself from aq9991 for anywhere between 6 months and permanently. Your account cannot be reinstated while an exclusion is active.
View your betting patterns over the last 7 days, 30 days, or any custom period. Total spend, wins, losses, and session stats — all in one place.
Limit reductions take effect immediately. For increases, aq9991 applies a safety waiting period before the change is applied.
| Limit Type | Time to Decrease | Time to Increase |
|---|---|---|
| Daily Deposit | Instant | After 24 Hours |
| Weekly Deposit | Instant | After 7 Days |
| Monthly Deposit | Instant | After 30 Days |
| Loss Limit | Instant | After 7 Days |
| Session Time | Instant | After 24 Hours |
| Cooling-Off | Instant | Upon Expiry |
| Self-Exclusion | Instant | Minimum 6 months |
Confirmation of all limit changes is sent via SMS and email.
Feel like you need a break? Follow the steps below — completely confidential.
Email us at support@aq9991.com or open a live chat and let us know you'd like to self-exclude.
6 months, 1 year, 3 years, or permanent — choose the duration that works best for you.
Your account details will be verified for security purposes — it's a quick process.
Once your request is confirmed, your account will be excluded within minutes.
You will have the opportunity to withdraw any remaining balance in your account before the exclusion takes effect.
While your exclusion is active, aq9991 will not send you any promotional messages and you will not be able to create a new account.
What we do to ensure the well-being of our members.
You must be at least 18 years old to open an account at aq9991. Age is verified during the KYC process, and accounts belonging to minors are closed immediately.
Our specialist support team is available around the clock for any concerns about problem gambling. Talk to us in Bangla — no hesitation needed.
Self-exclusion requests and support inquiries are completely confidential. Your information is never shared with any third party.
If unusual betting patterns are detected, aq9991 automatically alerts the member and, if necessary, the support team will follow up directly.
Get a clear picture of how much you're spending on betting each month. You'll receive an automatic alert if you go over budget.
Aq9991 regularly publishes tips, guides, and resources to help you recognize and avoid betting addiction — in Bengali, at no cost.
See which of the following apply to you. This is simply an awareness tool — not a clinical diagnosis.
Select all that apply, then press the button below.
Answers to common questions about friend referrals and match cancellations.
Use responsible betting tools at aq9991 and enjoy safe entertainment. Join millions of mindful bettors.